Hi, I'm Alex, Instruction Coordinator at American University in Washington, D.C.

alex dot hodges at gmail dot com

Come to our presentation on Tuesday, 4/8, 4-5pm in the Washington Room.

D205 - IM Service: Making it Successful

Presentation and more!

Here's my conference schedule:

__Monday, April 7__

9:00 AM – 9:45 AM - Regency Ballroom

Opening Keynote — Libraries Solve Problems!


Lee Rainie, Director, Pew Internet and American Life Project

9:45 AM – 10:30 AM

Coffee Break — Exhibit Hall Opening

10:30 AM – 11:15 AM - Regency A/B/C/D

Session B101 – Web 2.0 Services for Smaller, Underfunded Libraries

Sarah Houghton-Jan, Senior Librarian for Digital Futures, San Jose Public Library

11:30 AM – 12:15 PM - Regency E/F

Session A102 – Mobile Search

Gary Price, Publisher, ResourceShelf.com

Megan Fox, Web and Electronic Resources Librarian, Simmons College

12:15 PM – 1:30 PM

Lunch with Julie!

1:30 PM – 2:30 PM

Session A103 – Whats New With Federated Search

Regency E/F

Frank Cervone, Director, Library, Information, and Media Studies Program, Chicago State University

Jeff Wisniewski, Web Services Librarian, University of Pittsburgh

2:30-3:15pm – BREAK

Presentation Meeting

3:15 PM – 4:00 PM – Washington Room

Session C104 – Learning Commons: The In in CIL

Tom Ipri, Head, Media & Computer Services, University of Nevada Las Vegas (UNLV)

4:15 PM – 5:00 PM - Regency E/F

Session A105 – Information Discovery With an SE Partner

Polly D. Boruff-Jones, Associate Dean for Teaching, Learning & Research, Indiana University - Purdue University Indianapolis

J.B. Hill, Associate Dean for Public Services, Indiana University

Jennifer Laherty, Reference/Digital Services Librarian, Indiana University

5:00 PM – 5:45 PM

Reception in the Exhibit Hall

__Tuesday, April 8__

10:30 AM – 11:15 AM – Regency A/B/C/D

Session C201 – Wikis: Managing, Marketing, & Making Them Work

Chad Boeninger, Reference & Instruction Technology Coordinator, Ohio University

11:30 AM – 12:15 PM – President’s Quarters (3rd floor)

Session E202 – Transparency, Planning, & Change: See-Through Libraries

Michael Casey, Division Director - Technology, Gwinnett Public Library

Michael Stephens, Assistant Professor, Dominican University

12:15 PM – 1:30 PM - Lunch Break

1:30 PM – 2:15 PM – Washington Room

Session D203 – When Web Calling, Video, & Libraries Collide

Char Booth, Reference and Instruction Librarian, Ohio University Libraries

2:30 PM – 3:15 PM – Washington Room

Session D204 – Virtual Reference: Endless Possibilites

Dan Sich, Reference and Instructional Librarian, University of Western Ontario

Derik Badman, Digital Services Librarian, Temple University

3:15 PM – 4:00 PM – Break

4:00 PM – 5:00 PM – Washington Room

Session D205 – IM Service: Making It Successful

Patricia West, Reference and Instruction Librarian, American University Library

Alex Hodges, Reference and Instruction Librarian, American University Library

Jonathan Silberman, Graphic Designer, American University Library

Monecia Samuel, Library Director, College of Westchester Library

Establishing an IM or email reference service in an academic library sounds like a no-brainer, doesn’t it? Many libraries have already done it, students are using IM, and much of the software is free and easy to use—what could be so hard? Come hear the nuts and bolts of deciding whether to use email or chat, setting the service up, winning staff over to chat monitoring, marketing the service, and evaluating it, both the successes and challenges.

Back to work…Meeting with the Dean first thing Weds. a.m…local conferences minimize travel stress, but not an escape from office immediacy!