Donovan Deakin

 Learning Product Manager

 WebJunction

 http://www.webjunction.org

 deakind@oclc.org

Session D105 – Library Staff Training: High Tech & High Touch

4:15 PM – 5:00 PM

Library Staff Training: High Tech & High Touch

Donovan Deakin, WebJunction

Rebecca Ranallo Kahl, Internet & Media Services Manager, Cuyahoga County Public Library

Even in an age of Second Life, Facebook and IMing, many people still prefer to learn new things in “First Life,” i.e., the real world. Staff training is something every decision maker wants to offer, but when the budget rubber meets the time-crunched road, are libraries able to make it a priority? This session looks at the options—in-house training programs, elearning, outsourcing—and how the high tech Web 2.0 world can merge effectively with the high-touch needs of most learners. It relates this issue to recent research performed on behalf of WebJunction, which provides a snapshot of the state of staff training in U.S. public libraries, including dollars spent, perceived RIO, and formats offered. Gain insights and facts related to training in libraries and look at the challenges and opportunities offered by new technologies.

April 8

Attending: Innovation and Change track

April 9

Attending: Learning Track

Donovan Deakin is the Learning Product Manager at WebJunction.  He enjoys combining his product management experience with his passion for Libraries.  Donovan oversees the business and roadmap for the Course Catalog, Wimba Classroom Service, and Learning products offered by WebJunction.    Before coming to WebJunction he was a Senior Product Manager at Microsoft on the Hosting Solutions Team helping Microsoft and its partners to grow their business in Windows-based Web Hosting.  Prior to that he was Senior Product Manager at WRQ Inc. (now Attachmate) overseeing the Reflection host access business as well as contributing to the growth of Web-based and Security products for WRQ.  In his spare time Donovan enjoys travel, reading, film, baseball, and biking.  Donovan graduated from the University of Maine with a Bachelor’s of Science degree in Secondary Education.